Heather Cowan

I have an extensive background in customer service and a proven track record of providing exceptional support, I am confident that my skills and experience align perfectly with the requirements of this role.

Over the past years, I have had the privilege of serving as a Customer Service Representative at BP Southern Africa, where I honed my customer-centric approach and developed a deep understanding of customer needs and expectations. Working in the retail sector, I consistently delivered outstanding service to customers, resolving enquiries, and ensuring their satisfaction with the help offered. 

Financial Management: extensive experience in financial management, including account reconciliations, rent collection, dealing with accounts queries, processing supplier invoices and payments, and preparing financial reports.

Customer Service: Throughout my career I have demonstrated exceptional customer service skills. I have effectively resolved customer queries and complaints, provided accurate information, and ensured customer satisfaction. I am able to interact with customers in a professional and friendly manner.

Teamwork and Collaboration: I have collaborated with different teams throughout my career. Whether it is working with property managers, lettings managers, auditors, or sales teams, I have effectively communicated, shared information, and supported the achievement of common goals.

Analytical Abilities: My experience in accounting and financial roles has honed my analytical skills. I have worked with various financial systems and software, performed data analysis, and reconciled financial information. My attention to detail and ability to identify and resolve discrepancies have been instrumental in maintaining accurate financial records.

Adaptability and Problem-Solving: I have shown resilience and adaptability by successfully navigating different roles and industries. I have demonstrated the ability to adapt to new environments and overcome challenges. My problem-solving skills and proactive approach have allowed me to identify and address issues effectively.

Completed Business Management Degree