Gladys Dimakatso Letsitsi

My name is Gladys Dimakatso Letsitsi , I am 53 years old. I am a Dedicated Customer Service Representative with experience of over 17 years, dedicated to providing quality care for ultimate customer satisfaction.

Proven ability to establish and maintain excellent communication and relationships with clients. 

Good planning, scheduling, and organization skills.

Dedicated to identifying customer needs and delivering effective solutions to all problems. 

Excellent time management skills combined with a superior knowledge of the customer service industry.

 Bilingual, hardworking, and ready to join my next team.

I am trustworthy and believe in integrity and honesty.

I also have extensive leadership experience as I have been acting from time to time in a supervisor position.  

I have  worked at Telkom as a Business Fault reporter for 7 years, reporting business lines and systems.

I am currently working at Sandvik Mining and Rock Technology at the Customer support center for 17 years.

I also have experience as a team leader, I was a team leader of the MECU division, serving and assisting with complicated queries and customer complaints.  

 I also Manage Customer on  B2B Portals Ariba, Coupa and other customer portals.

I have achieved  Grade 12 in 1992, at Thabane Senior Secondary School. 

 I have achieved a Certificate N3 in electrical engineering at Moremogolo technical college.

Studied with Unisa National Diploma in Marketing and received 299 credits incomplete.

I have achieved an Advanced Certificate in Supervisory effectiveness.      

I have achieved a certificate of competence in operating effectively in a contact center.