ghislain luezo

I work mostly as a night shift receptionist in the hospitality industry and my main duties are as follows: 

Greeting the guests and assisting them with the check-in and check-out process.

Taking bookings by phone, email, or walk-ins and recording all details in our online system.

Dealing with guest complaints or issues in a timely and professional manner

Liaising with housekeeping staff to ensure rooms are available for check-in

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Maintain updated records of bookings and payments

Employer:                                           Sea Point INN Hotel

Position Held:                                    Night Shift Receptionist

Manager:                                             Miss CAEMEN

Reason of leaving:                             I have started university                                 

Employer:                                           DS Back packers

Position Held:                                    Night Shift Supervisor and Receptionist

Manager:                                             Mr SERGIO

Reason of Leaving:                          The hotel closed down after Lockdown (COVID) 

Employer:                                           Flash Components

Position Held:                                    Quality Control assistant manager and testing supervisor 

 Manager:                                             Laurent Kyungu

Reason of Leaving:                          Contract Ended 

Institution:                                                         University of pedagogic  

Qualification:                                                    Certificate 

Subjects Passed (2013 - 2014):                   French, English, social economic, End user computer, Management and communication.

Institution                                                          Cape town Damelin College

Qualification                                                      Business Management 

Subjects Passed (2016 - 2017):                  Business management A and B, business communication, 

End user computer, business mathematic, accounting, Business marketing. Principals of business law, Economics, Management 2 and 3, human resources 1,2 and 3 concept of Management computing. 

Institution                                                          Skills Academy 

Qualification                                                     higher diploma in Human resources 

Subjects                                                               strategic models and framework for HR competencies, implementing HR strategy.