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Gertrude De Klerk

Gertrude De Klerk

Aviation Customer Service Specialist

Tourism / Travel / Hospitality

George, Eden District Municipality

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About Gertrude De Klerk:

I am an experienced airline customer services agent with 24 years airport operations knowledge. 

I have extensive knowledge of Amadeus Reservation and Ticketing. 

I believe in offering exceptional customer service to ensure our customers return and be retained as loyal brand followers.

Experience

I am experienced in handling airport operations from check in, boarding, arrivals, luggage queries,  ticket issuance, rerouting and re-issues. 

Handling complaints and appreciations from passengers and refunds.

 

Education

National Diploma Tourism

Introduction to Management

Tefl International 

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