
Gertrude De Klerk
Tourism / Travel / Hospitality
About Gertrude De Klerk:
I am an experienced airline customer services agent with 24 years airport operations knowledge.
I have extensive knowledge of Amadeus Reservation and Ticketing.
I believe in offering exceptional customer service to ensure our customers return and be retained as loyal brand followers.
Experience
I am experienced in handling airport operations from check in, boarding, arrivals, luggage queries, ticket issuance, rerouting and re-issues.
Handling complaints and appreciations from passengers and refunds.
Education
National Diploma Tourism
Introduction to Management
Tefl International
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