Gerhard Erasmus
About Gerhard Erasmus:
I currently have just over 10 years customer facing experience and have obtained various professional qualifications and certifications pertaining to business- and more specifically IT service management.
I started my career in 2013 with EOH as a customer service representative and was able to learn more about the technical aspects of IT Support. This also allowed me to gain valuable insight into SLA’s, OLA’s and various ITIL principles that were a core part of the company’s operational strategy at the time.
Since then, I have worked to continuously grow and expand my knowledge by obtaining both my ITIL Foundation and ITIL Intermediate Service Strategy certifications, as well as my Prince 2 Foundation certification. Further to this, I am currently pursuing my ITIL 4 and COBIT 2019 Foundation certifications.
Having previously worked with Cartrack as Service Support Manager for Video Solutions has also allowed me to successfully manage a department by implementing the operational, customer service, performance management, service management and vendor management skills obtained over the course of my career and has been a valuable learning experience.
This includes negotiating, managing, and reporting on customer SLA’s, managing support capabilities and capacity, internal operational reporting and customer reporting, internal and customer escalations, incident management, problem management as well as QA and all other staff training and IR/HR functions.
I have also gained valuable experience working as a Problem Manager for SARS with Sizwe IT and have been able to broaden my understanding of IT landscapes and interfaces between different teams.
Experience
Ten years IT Service Management experience.
Education
ITIL Intermediate Service Strategy
Professionals in the same Technology / Internet sector as Gerhard Erasmus
Professionals from different sectors near Johannesburg, City of Johannesburg Metropolitan Municipality
Other users who are called Gerhard
Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality
-
Performance Tester
Found in: Executive Placements ZA C2 - 3 days ago
IOCO Johannesburg, South AfricaWe are seeking a skilled and experienced Performance Tester to join our team. As a Performance Tester, you will be responsible for evaluating and analyzing the performance of software applications, identifying bottlenecks, and recommending optimizations to ensure optimal performa ...
-
Geospatial LiDAR Processor
Found in: beBee S2 ZA - 5 days ago
Woolpert Gauteng, Johannesburg, South Africa Full timeWoolpert's job vacancy, Career and Recruitment · Job title : Geospatial LiDAR Processor jobs in Gauteng · Job Location : Gauteng, Johannesburg · Deadline : May 08, 2024 · Quick Recommended Links · Jobs by Location · Job by industries · Overview · Woolpert Africa, based in Johann ...
-
production planner
Found in: Talent ZA C2 - 2 days ago
McCormick & Company, Inc. Midrand, South Africa. · Position: Production Planner · Based: Midrand, South Africa · McCormick South Africa is looking for a Production Planner with an optimal experience, who will be responsible for integrating customer services, commercial, materials planning and production processes ...