Gavin Henze

The calibre to maximize the potential and profitability of operations by building strong customer relationships and implementing effective commercial and service plans.

The skill to identify new accounts and convert key prospects who have strategic importance or offer valuable business potential. Ability to gain market intelligence and translate it into market needs.

Provide management with market trends and constructive customer feedback. Ability to Identify opposition threats and implement strategies to neutralize. Strong presentation, budget and forecast management skills.

Key Account Manager | Account Manager | Sales Manager | Regional Sales manager

Duties & Responsibilities:

Able to contribute independently in:

• Understanding the business and its customers
• Develop trust relationships with a portfolio of major clients
• Assess local market conditions and identify current and prospective sales opportunities
• Acquire a thorough understanding of key customers’ needs and requirements
• Ability to build and nurture relationships with all stakeholders
• Expand business relationships with potential/existing customers by continuously proposing solutions that meet their objectives
• Ensure correct pricing, products and services are delivered to customers on time
• Professional, applicable, and competent that allows for the achievement of cross-selling and up-sell
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Prepare tenders and proposals for clients
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Review, monitor and manage KPI
• Building collaborative relationships
• Ability to make complex decisions
• Focusing on performance
• Influencing people
• Self-development
• Being adaptive and resilient
• Creating the new and the different

Skills:

• Familiar with value-led sales techniques
• Recognition that a positive attitude is a key to success, consisting of openness, curiosity, confidence, enthusiasm, working effectively with others and a strong work ethic
• Recognition Work with passion, integrity, and collaboration
• A high degree of learning agility, humility, and willingness to share successes
• Technical aptitude and experience with an affinity for the latest advancements of technology
• Mathematical capability and confidence in financial calculations
• To be ambitious and inspire to deliver the best
• Effective negotiator and influenced with strong written and verbal communication skills to communicate value and complex solutions simply and concisely

Management Diploma - Hartwell Business Institute 

Completion Dates: 1993 - 1996

Economics, Finance, Human Resource Management, Marketing Management, Operations Management, Project Management.