Floyd Bill

I am a dedicated and results-driven, professional driver with a strong background in customer service. My experience spans competitive retail and telecommunication industries, where my primary goal has always been to consistently exceed customer service expectations. I possess exceptional interpersonal, communication, and negotiation skills, allowing me to develop and nurture mutually beneficial relationships both internally and externally. I thrive in high-pressure and challenging work environments, always striving for outstanding results.

With more than 6 years’ experience safely transporting people and goods. Great in planning delivery routes and schedules, interpreting maps, and analysing traffic trends to determine the fastest routes.

E-HAILING SERVICES DRIVER I BOLT/UBER | 09/2020 to Current date

• Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.
• Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.
• Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.
• Achieved and maintained a perfect 5-star Uber rider rating.
• Communicated with passengers and transport them to and from their desired destinations, ensuring the great customer experience.

TPY TOWING | 11/2018 to 08/2020

• Operated a roll-back tow truck effectively and safely.
• Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses.
• Maintained telephone and radio contact with supervisor to receive delivery instructions.
• Recorded expenses and maintained receipts.
• Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
• Submitted a daily mileage log with trip sheet, fuel, and maintenance and delivery documentation.
• Notified supervisor of any customer or delivery problems.

CUSTOMER CARE & SALES MANANGER I KHAABO TOMBSTONES | 10/2014 - 09/2018

• Responsible for managing and assisting the sales team with work queries.
• Service clients and ensuring that their needs are met.
• Identify prospective customers and highlight them on the products.
• Ensure customer payments are recorded and the customer is provided with the necessary receipts.
• Follow up with design team regarding tombstone orders and keep clients informed on the progress.
• Record and assist with customer grievances.
• Leading the sales team to reach sales targets.
• Do house-calls to meet clients regarding their orders.
• Setting up team targets.
• Develop short-term and long-term goals to meet sales targets and increase customer retention.
• Composed monthly sales reports to brief management regarding performance and revenues.
• Send weekly and monthly reports to higher management.

CUSTOMER CARE CONSULTANT I HI-FI CORPORATION | 04/2009 to 11/2013

• Responsible for creating customer service metrics and developing monthly reports 
• Log service requests for faulty devices and appliances.
• Assist with service repair queries.
• Liaise between clients and head-office for technical assistance.
• Regularly polled customers on their experience and directly asked what could be done to improve that experience.

Matric with Wits Tutorial College