Fikile Tholo

I am a passionate Call center agent, with 4 + years in providing great customer. Seeking leverage to grow in the customer service department, not only as an agent but a leader to help others develop an exceptional service to customer. I am a very positive, social person and I enjoy helping other people which as made it very easy for me to enjoy working in customer service roles

I have previous experience of working in customer service roles, and I know the importance of customer service roles in any company, customer service is vertial if a company is going to be successful and also beat it's competitors. My skills and qualities are compitent and confident, active listening, believer of the brand that I am servicing

Customer Service agent - Company : Merchants  from 2019 - 2022: Assisted Vodacom clients with their billing issues, as well as their contracts, and network issues. 

Customer Service agent, Company name : Capita from 2022-2023 :Assisted UK clients with their boiler issues, troubleshooted to resolve issue if not resolved, booked technician appointments for them. Assisted incoming emoyees with coachings of product knowledge and Also provided floor support

Customer Service agent - company name : teleperformance from : 2023-2024 :assisted UK clients with technical issues regarding their Dyson products, troubleshooted to try and resolve issue if not solved book technician appointments 

Matriculated 2016, obtained Matric Certificate at Jules High School