Fikile Mtetwa

Results-driven Consultant consistently delivering quality results within mnimum timeframe. Exceeding targets to produce . Attentive Consultant offering 7+ years of expertise in bankng. customer sevice skills, efficiently carrying out tasks with enthusiasm. Exceeding sales targets by 110% on yearly basis. Dedicated to self-development to provide expectation-exceeding service. Confident banker successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Detail-orientated banker adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

 

December 2015

 - Current cash consultant

 *Standard Bank 

customer service• problem solving resolving queries• balancing of accounts ,creditors control ,general ledger and trail balance • maintaining of ATM's• giving quality leads of sales• paying clients queries• Employed excellent communication skills through clients and colleagues, producing .good results • Worked diligently with limited supervision, consulting telling on daily ,Provided sales leads to customers, maintaining positive relationships.
 

February 2014 - June 2015

 -Call Centre Representative 

*Norman Bisset and Associates

-Employed a solution and customer-focused service model to manage and resolve customer issues.

-Maintained electronic record details, requests for service and actions taken using telephone.

-Provided exceptional call center experiences through first-class communication and professional customer care.
 

2023 NQF LEVEL 5

- BANKING CORNERSTONE, Johannesburg, GP

• Graduate

•Coursework in banking

2014 NQF LEVEL 5 

* Management Principles For First-line managers  Johannesburg, GP

2013 Certificate

- BOOKKEEPER

* FMI, Johannesburg, GP

2009 Certificate of Higher Education 

*Matric

- General smuts High School, Johannesburg, GP