Faatima Abrahams

I am a dynamic person, who is always ready for a challenge, a good team player, but work just as well on my own and use my own initiative wherever required and enjoy problem solving.
I have a friendly nature with good communication skills; I enjoy working with people and communities.
I am always willing to learn, I am a flexible person, who has no problems with fitting in where help is needed, even if it is not part of my job description.
My experience with customer service has taught me a lot and how to deal with people on many levels, build rapport and show compassion and professionalism in every different situation or query.

I have always had a keen interest in assisting people and customer service and am very interested to learn. I also have the ability to learn fast and adapt to any environment and workplace and have also gained experience in Customer Service and Administration for a UK & SA based Call Centre Industry.

BALCO (Built Adult Learning Co-operative)
Grade 12, June 2018

COMPUTER PROFICIENCY
MS Word (Basic), MS Outlook, Internet

Webhelp Africa
July 2023  Present
Customer Service Advisor  Sainsburys online shopping

Inbound Customer Service for Sainsbury online shopping in the United Kingdom.
Refunds & General enquiries.
Abide by compliance on every call. 
Operational floor support when required.
Extensive customer service based on various queries, billing and Complaints which includes providing feedback to customers.
Technical support, assisting Team Leader where required.