ESTHER Molefe
Administrative
About ESTHER Molefe:
• Remarkable supervisory experience in a call center
• Expertise in providing and receiving coaching and feedback
• Good understanding of call center operations
• Proficient with MS Office suite
• Ability to review departmental processes and workflows with a view to improving efficiency
• Ability to oversee, establish, and document departmental procedures
• Ability to update the database with accurate information in a timely manner
Experience
- Manage the operation and admin.
- Lead and motivate the team.
- Manage performance.
- Solve problems.
Education
• Assisting in operations management
• Assisting in project management
• Data capturing
• Management
• Fulfilling duties related to administration
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