
Ennie Sithole
Customer Service / Support
About Ennie Sithole:
Customer Service:
- Greet customers and provide assistance.
- Answer customer inquiries about products, services, and promotions.
- Resolve customer complaints in a courteous and professional manner.
Sales:
- Assist customers in selecting products that meet their needs and preferences.
- Upsell and cross-sell products to increase sales.
- Process sales transactions accurately and efficiently.
Inventory Management:
- Stock shelves and displays with merchandise.
- Monitor inventory levels and report shortages or discrepancies.
- Assist with inventory counts and restocking.
Merchandising:
- Maintain a clean, organized, and visually appealing store environment.
- Set up and dismantle displays and promotional materials.
- Ensure products are correctly priced and labeled.
Store Operations:
- Follow store policies and procedures, including opening and closing routines.
- Handle cash, credit card, and other transactions responsibly.
- Participate in store meetings and training sessions.
Experience
Customer Service:
- Greet customers and provide assistance.
- Answer customer inquiries about products, services, and promotions.
- Resolve customer complaints in a courteous and professional manner.
Sales:
- Assist customers in selecting products that meet their needs and preferences.
- Upsell and cross-sell products to increase sales.
- Process sales transactions accurately and efficiently.
Inventory Management:
- Stock shelves and displays with merchandise.
- Monitor inventory levels and report shortages or discrepancies.
- Assist with inventory counts and restocking.
Merchandising:
- Maintain a clean, organized, and visually appealing store environment.
- Set up and dismantle displays and promotional materials.
- Ensure products are correctly priced and labeled.
Store Operations:
- Follow store policies and procedures, including opening and closing routines.
- Handle cash, credit card, and other transactions responsibly.
- Participate in store meetings and training sessions.
Education
High School Diploma (Matric):
- Completed high school education with a focus on foundational subjects.
- Developed strong communication and interpersonal skills.
- Gained basic math skills essential for handling transactions.
- Participated in extracurricular activities that enhanced teamwork.
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