Emeldah Agwu

I am a highly motivated individual who gets satisfaction from a job well done. I pay attention to details and the little glitches go unnoticed which makes me a perfectionist.

Work Experience

Company Name: Interact RDT

Position: Call Centre Agent

Duties and Responsibilities:

● Manage large amounts of inbound and outbound ​​calls in a timely manner.

● Follow communication “scripts” when handling different topics.

● Maintain good customer relations.

● Meet personal targets and work towards meeting team targets.

● Write and submit timely reports on performance, targets, and customer queries.

● Leverage data and insights gathered by the call center to recommend and influence process improvements.

Duration: June 2010 – December 2011

Company Name: Planet Fitness Gym

Position:  Front Desk Manager

Duties and Responsibilities:

● Scheduling appointments with clients to start new membership or follow up on past memberships.

● Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services.

● Processing membership applications and fees, collecting insurance information, and issuing memberships.

● Updating member records with new contact information and payment details.

● Explaining facility policies and procedures to new members and helping them get acquainted with the facility.

Duration: January 2012 – December 2013

Company Name: Viva gym SA

Position: Service Ambassador and Operations Manager

Duties and Responsibilities:

● Control all cash through the reception area and ensure that compliance is maintained.

● Supporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floor.

● Manage operational and administrational requirements.

● Communicating and providing information to staff, members and prospective members.

● Controlling access into the facility.

● Properly manage and maintain gym operational budget and employee schedules.

● Manage the monthly inventory process to be completed accurately and on time.

Duration: January 2014 – December 2015

Company Name: Daddy’s Deals

Position:  Advertising and Marketing Management

Duties and Responsibilities:

● Deploy successful marketing campaigns and own their implementation from ideation to execution.

● Analyze consumer behaviour and adjust email and advertising campaigns accordingly.

● Measure and report on the performance of marketing campaigns, gain insight and assess against goals.

● Working with staff members, clients, or an ad agency to establish and meet project goals, budgets, and timelines.

● Collecting and analyzing data and presenting it to other parties, including management and clients.

● Providing expert advice on marketing and advertising methods for new or existing products.

● Initiating and directing research efforts.

Duration: January 2016 – April 2016

I am currently studying advertising and Marketing Management part time at Oxbridge Academy where I completed my N4 with my N5 in progress with the hopes to complete my N6 to hold my degree upon completion.