Ella Barnard

Driven and adaptable candidate with excellent problem-solving skills and a passion for continuous learning and professional growth.
 

Efficient administrator excelling in organizational management, multitasking, and maintaining smooth operations with exceptional attention to detail.

 EXPERIENCE
Service Delivery Administration Coordinator and Team Leader - Altron SI/New Altron Campus. Change Champion Nomination - ABSI
SEPTEMBER 2021 – NOVEMBER 2022
I was a team leader in the Altron SI Operations - ITSS - ITMS Asset Management Practice in South Africa. Since joining Altron, I have worked with clients, technicians, third-party contractors, and vendors.
Current Responsibilities:
● Asset Team Leader, managing assets such as laptops, desktops, headsets, fixed assets, etc. on behalf of clients and internal.
● Manages client assets according to investment preferences and goals.
● Meets with clients to assess asset status, needs, risks, goals, and progress.
● Supervises employees who assist in asset reporting and monitoring of assets.
● Internal assets.
● Ensuring and confirming correct information on the incident provided. Accurate information is captured on CMDB (variance and validation reporting). 95% CMDB accuracy.
● Compiling monthly reports. Monthly audits per site. Obtain audit sign-off. Alignment to client agreed contract.
● Manage the ITAM procedures documents, making sure that they are kept up to date with changes to procedure and process improvements. At least 1 approved improvement per quarter.
● Ensure all direct reports allocated and agreed development activities are successfully completed within the required timeframe and ensure continuous development of skills and knowledge of customer systems and services. Mentor direct reports in order to give them the knowledge and skills they require to fulfill their role to the best of their ability.
● Regenerate response

Customer:
● Asset Management Reporting
● Planning and Audit Scheduling
● Monitoring of Assets (Remedy)
● Inventory Assets (Excel and Remedy)
● Audits
● Finance Warranty and Lease Bulk Uploads
● Process Updates
● Reports to Clients

OFFICE ADMINISTRATOR
● ASI Network Operations
● March 2006 - September 2021
● Managed engineers
● General administrative duties
● Quotes
● Loading of orders on OPD system
● Call management / Call coordinating
● Retainers
● Handling P1, P2, and P3 calls within SLA times
● Follow-up on queries
● Liaise with clients
● Assisting project management

EDUCATION 
● MATRIC
● DAMELIN OFFICE ADMINISTRATOR CERTIFICATE (2003)

Institution and Qualifications:
● Certificate in Office Administration (Damelin)
● 2020 The Complete Management Skill Certificate
● Management Skill New Management Training Essential Skills
● M1
● Certificate of Completion for Free Lean Six Sigma Training
● Certificate of Completion for Free PMP Training
● Introduction to Service Management with ITIL4
● IT Asset Management (ITAM), Hardware Asset Management (HAM)
● Service Management with ITIL4
● SCRUMstudy Certification
● The Complete ServiceNow System Administrator Course
● Management Skills - Team Leadership Skills Masterclass 2022
● Altron Data Privacy Induction General Employee Awareness