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Pelikan Park
Edward Williams

Edward Williams

Customer Service Agent

Services provided: Customer Success , Email, Phone & Chat Support , Customer Service Representatives , Customer support , Customer Support Representatives , Support - Virtual Assistant Services

Customer Service / Support

Pelikan Park, City of Cape Town
R400 / hour
Approximate rate

Social

About Edward Williams:

Seeking a challenging yet rewarding role where I can use my 5 years of experience providing fast, accurate, and empathetic support to a wide range of customers

Experience

  • Booking of Domestic, Export ,Import and Cross trade and Airfreight courier
  • Screening and routing of national and international telephone calls
  • Maintaining emails
  •  Opening and Closing the office
  • Updating Q-metric and parcel Perfect Systems
  • Processing quotations
  • Tracking Domestic and international Shipments

Dealing with customer enquiries and escalations and escalating to other departments / management when necessary

Education

Matric

English

Afrikaans

Mathematics Literacy

Life Orientation 

Life Science 

Accounting

 Business Studies

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