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Dumisane Phakathi

Dumisane Phakathi

IT helpdesk support technician

Technology / Internet

Pretoria, City of Tshwane Metropolitan Municipality

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About Dumisane Phakathi:

Good day

I trust this email finds you well.

QUALIFICATION : 
*Completed 3 years Diploma in information technology 
*Azure administrator, Microsoft 365 & Azure Fundamental 
*Helpdesk Support Engineer
*IT Support

My SKILLS :

-Azure administrator 
- Microsoft 365 (Ms-900) 
- Azure fundamentals (Az-900)
- Microsoft Application Support
- IT Operations Desk
- MSCA

-Desktop support (Install/Reload Windows, troubleshoot, install, and configure Office 365, AV and Printers)
-Server support (Install/Repair/Reload Windows OS, Troubleshoot and maintain OS. DNS,DHCP Active Directory Management)

-Support users remotely or drive on site  
- Any manufacturer “repair” (hardware related) such as ( Lenovo, HP, Dell, etc)  with exposure to IT systems in an environment with 60 or more users.
- Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, eg. email / internet / firewall / Proxy 
- Microsoft Windows client operating systems (Windows 10 & 11 )
- Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet
Explorer/Firefox,Chrome)
- Mobile device troubleshooting- iOS and Android.
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
- Knowledge and hands on experience of repairing laptops 
- Knowledge and hands on experience of repairing tablets 
- Hands on experience with end user support.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting

Experience

Good day

I trust this email finds you well.

QUALIFICATION : 
*Completed 3 years Diploma in information technology 
*Azure administrator, Microsoft 365 & Azure Fundamental 
*Helpdesk Support Engineer
*IT Support

My SKILLS :

-Azure administrator 
- Microsoft 365 (Ms-900) 
- Azure fundamentals (Az-900)
- Microsoft Application Support
- IT Operations Desk
- MSCA

-Desktop support (Install/Reload Windows, troubleshoot, install, and configure Office 365, AV and Printers)
-Server support (Install/Repair/Reload Windows OS, Troubleshoot and maintain OS. DNS,DHCP Active Directory Management)

-Support users remotely or drive on site  
- Any manufacturer “repair” (hardware related) such as ( Lenovo, HP, Dell, etc)  with exposure to IT systems in an environment with 60 or more users.
- Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, eg. email / internet / firewall / Proxy 
- Microsoft Windows client operating systems (Windows 10 & 11 )
- Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet
Explorer/Firefox,Chrome)
- Mobile device troubleshooting- iOS and Android.
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
- Knowledge and hands on experience of repairing laptops 
- Knowledge and hands 

Education

QUALIFICATION : 
*Completed 3 years Diploma in information technology 
*Azure administrator, Microsoft 365 & Azure Fundamental 
*Helpdesk Support Engineer
*IT Support

My SKILLS :

-Azure administrator 
- Microsoft 365 (Ms-900) 
- Azure fundamentals (Az-900)
- Microsoft Application Support
- IT Operations Desk
- MSCA

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