Duferline Tefang Nguemle

I am a Customer Service specialist with an administrative background. I have worked as a Personal Assistant for several years also as a Customer service specialist with over 4 years in a contact center environment, including sales, tech support, social media, webchat, calls and emails. Familiar with major customer care software, and conflict resolution. I possess a positive attitude, aiming to use my proven skills to effectively fill the managerial role in your company. I love music.

*SURGO Customer Service Representative December 2020 - Present (2 years 4 months)

*Bolt Customer Service Specialist August 2019 - December 2020 (1 year 5 months

*IContact Customer Service and Technical Support Agent January 2017 - September 2018 (1 year 9 months)

*SACAM SYSTEMS Personal Assistant February 2016 - January 2017 (1 year)

*Xceed Call Center Agent -C.S.R (Inbound & outbound) and Back-office agent October 2011 - November 2012 (1 year 2 months)

Education Cambridge International college Diploma, Executive Assistant Studies  · (2005 - 2007) Damelin Certificate , Personal Assistant & Professional Receptionist  · (2014 - 2014) Technical School Matric , Administration  · (2005 - 2005)