Ditebogo Makgato

merSETA, | 08 Feb 2021 – 31 Mar 2022
• Conducted the storing and filing of completed evidence and maintained records of work tasks and completed documents. 
• Performed effective scheduling of administrative tasks such as evaluating, registering, processing, Update, information to service clients whilst assisting in resolving queries
• Deployed independent thinking abilities by eliminating 45% of excessive waste in production by recommending a Gap checklist
• Monitored and assisted incoming and outgoing mail, Answers phone calls and redirect to appropriate colleagues, sort walk-ins issues, ensuring correct department distribution where necessary and made follow-ups on sensitive queries
• Performed quality assurance on relevant documentations standards that met merSETA and Quality Council For Trades and Occupations ( QCTO )
• Conducted ISO 9001 Quality Management Representative ( QMR ) to maintain updated data close-up and drive continual improvement 
• Managed internal learner management system ( LMS )
 

Btech In Management Services;  University of Johannesburg, Gauteng | 2020 – 2021

Diploma in Operations Management; Cape Peninsula University of Technology. 
Western Cape | 2016 – 2019