Ditebogo Makgato

I am a qualified operations management & Management services graduate, specializing in managing the daily operations and processes of an organization within the 10 critical operations areas in Client Services Administration i.e. Scheduling, Maintenance, Quality Management, Process, Capacity Design, and Scheduler experience.

merSETA, | 08 Feb 2021 – 31 Mar 2022
• Conducted the storing and filing of completed evidence and maintained records of work tasks and completed documents. 
• Performed effective scheduling of administrative tasks such as evaluating, registering, processing, Update, information to service clients whilst assisting in resolving queries
• Deployed independent thinking abilities by eliminating 45% of excessive waste in production by recommending a Gap checklist
• Monitored and assisted incoming and outgoing mail, Answers phone calls and redirect to appropriate colleagues, sort walk-ins issues, ensuring correct department distribution where necessary and made follow-ups on sensitive queries
• Performed quality assurance on relevant documentations standards that met merSETA and Quality Council For Trades and Occupations ( QCTO )
• Conducted ISO 9001 Quality Management Representative ( QMR ) to maintain updated data close-up and drive continual improvement 
• Managed internal learner management system ( LMS )
 

Btech In Management Services;  University of Johannesburg, Gauteng | 2020 – 2021

Diploma in Operations Management; Cape Peninsula University of Technology. 
Western Cape | 2016 – 2019