Desen Naidoo

I believe I have the drive and enthusiasm required to excel at whatever challenges I am faced with. I have very good communication skills. I am analytical thinking. I am a confident and well-presented individual with excellent interpersonal skills and the ability to promote your brand on an ongoing basis and to deal with the public on any level. I have dealt with customer queries, requests and complaints. I am a fast learner and willing to learn where I lack the knowledge and have been positions where it has been totally new to me and learnt the job and performed well in it. I lead by example and do my best to take my time to train staff so that they learn and understand. 

I am an experienced Retail Manager (Operations & Regional) with + - 17 years of experience in the retail industry from financial to apparel, entertainment, non-perishable and perishable.

I have lead teams of +- 20 sales associates under him to drive sales and strengthen brand loyalty.

In previous roles exceeded sales forecasts by 10% every quarter and achieved a 25% increase in customer satisfaction. I am very eager to develop and inspire his retail team to exceed customer satisfaction levels and sales goals.

In previous roles at Edcon I have also managed to put stores on the verge of closing back on track and able to keep their doors open, increase their sales.

I am a highly talented individual with a diverse skillset. His key strength is Retail management, operations and finance and he has strong aptitude and practical experience in managing and implementing continuous growth, quality process improvement with small to medium and large size teams.

I am a proactive and a pragmatic team player, he can work in-group as well as independently and ability to learn new technologies with minimal time and Able to meet tight deadlines and work under pressure.

I enrolled at the University of South Africa for an Applied Computer Literacy & Office Accounting Management (ACLOM) and an Accounting Technician course which has assisted me well in the financial sector of my previous companies employed at.