Deon Osborne

Sell the problem you solve not the product. 

28 years of IT Support: Server room, Technical and Help desk support. 

Passionate about making the customer/client happy. 

Attention to detail, Dependable, Diligent and patient. 

IT Support / IT Assistant  Responsible for keeping the LAN, SAN – 70 users, peripherals and 22 Shop MPLS connection up and running, secured, backed up and users happy. 

GSM Trading Pty LTD / Billabong South Africa, Jeffreys Bay April 2005 to 2020 till it closed down/taken over by Boardriders Durban. 

Information Trust Corporation (ITC) now TransUnionITC, Gauteng November  1992 to April 2005 LAN Administrator and supporting technical support (August 97 to April 2005

Have senior certificate and few IT support certificates from the 90's.

Skills  

• User support on desktops, Microsoft applications & ERP system.
• LAN user and email creation and delete.
• Desktop \ laptop asset control.
• Remote Desktop support with Team Viewer to 22 stores; Outlook, excel, Sagerms POS and
  printing issues.
• Sonic Firewall 6.5; Access rules for application port forwarding and store access to LAN.
• Trend Office scans 11 Antivirus on desktop and Server management console.
• Trend Scan Mail for Exchange 11.
• Active Directory server 2012 with users and computers management tool, dns, dhcp, vpn.
• Server 2012 Hyper V Manager 6.3, DFS Management, File server resource management.
• Setting up bar code printer for labels.
• Server 2012 Fail over Cluster Manager 6.6.
• Exchange Server 2010.
• Virtual Server 2008 – Server 2012.
• SAN Dell SCv2020.
• Veeam Backup & Replication 9.5; Backups \replications\ D2D and D2T.
• PABX – HI Path & Man3000.
• Keeping 2 Server rooms clean, air cons working and serviced regally.
• Global Anti-Corruption / Anti-Bribery Online Compliance.
• Ordering and configure of desktops \ laptops with relative software
•  With load shedding to ensure generator is filled for keeping ups (Smart-UPS RT 6000 XL) in production Server room alive.