Delphine Mulaba-Kapinga

Delphine is an experienced sales support / representative with a distinguished background in metallurgical engineering. Holding a master's degree in engineering metallurgy from the University of Johannesburg, she brings a wealth of knowledge and expertise to her role. Delphine possesses a comprehensive skill set that includes exceptional abilities in customer service, technical proficiency, adaptability, resilience, and effective communication.

Her profound product knowledge is a standout feature, complemented by specialized skills in sales and in the characterization of metallic components. This unique dimension to her expertise enhances her ability to address intricate aspects, setting her apart in the field.

Beyond her technical competency, Delphine is bold, honest, and has a strong work ethic. These qualities contribute to her success as an experienced sales professional. Her career aspirations include evolving into a key account manager, a role for which her skills, dedication, and ambition make her well-suited. Delphine's journey reflects a commitment to excellence and a vision for continued growth within the realms of sales management.

I served as a Sales Support OEM in the South African rail industry, where I played a crucial role in quoting, order processing, and invoicing. My responsibilities included ensuring timely payments, efficient order placement with the procurement department, and overseeing deliveries to prevent production stoppages. I actively updated the CRM platform with leads and opportunities, engaged in cold calling for new business, and stayed informed about new products. I independently managed an account under the supervision of the Key Account Manager, addressing customer needs and promoting new products. I prioritized customer satisfaction through effective communication on stock availability, order status, and addressing concerns. Administrative duties included document filing and supporting the sales team. I received recognition for her outstanding performance, being awarded the most consistent employee in 2022 and the most improved employee in 2021 at Bossard.

1. Short Course on Key Account Management:

• Institution: eStudy SA Education (online)
• Duration: 1 August 2022 – 30 September 2022
• Status: Completed

2. Short Course on Sales Fundamentals:

• Institution: eStudy SA Education (online)
• Duration: 10 October 2022 – 8 November 2022
• Status: Completed

3. Short Course on Sales Management:

• Institution: eStudy SA Education (online)
• Duration: 21 November 2022 – 14 December 2022
• Status: Completed

4. Magister Technologiae (MTECH) in Engineering Metallurgy:

• Institution: University of Johannesburg
• Duration: 2018 – 2020
• Status: Completed