Dei-Gracia Zeloti Maka
Customer Service Advisor/ Quality Assurance Agent
Customer Service / Support
About Dei-Gracia Zeloti Maka:
- Goal-driven, customer-oriented professional with expertise in computer systems and strong data entry skills.
- Committed to delivering exceptional customer service with a positive attitude.
Experience
- Worked at CCI South Africa (2022-2024).
- Monitored compliance with industry standards and company policies.
- Conducted training and coaching sessions to improve performance.
- Developed evaluation programs for quality assurance.
SALES AGENT
- Worked at Talksure SA Call Centre for Multichoice SW Group (2021-2022).
- Sold subscription waiver and decoder insurance.
- Educated clients through detailed consultations.
SALES AGENT
- Worked at Sonar BPO Call Centre in Durban (2020-2021)
- Generated leads for customer acquisition and provided vehicle insurance quotations.
ADMINISTRATOR
- Worked at Unolali Foundation (2018-2020).
- Organized camps and fundraising events to empower young girls and support community initiatives.
Education
National Diploma in Law -UNISA
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