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Darron Fortes

Darron Fortes

Internationally Qualified Service Advisor

Customer Service / Support

Cape Town, City of Cape Town

Social

About Darron Fortes:

I am passionate about working in the customer service industry and together with my strong attributes of being a good team player, flexible and a good problem solver; I believe that I can be an asset to your company.

Experience

  • Customer Liaison
  • Confirming vehicle problems by listening to customer requests
  • Scheduling appointments for vehicles
  • Confirming vehicle warrantee and service coverage by examining previous records and explaining coverage and exclusions
  • Creating estimates for repairs and services
  • Keeping customers updated on the progress of their vehicles
  • Delivering customers vehicles on time
  • Negotiating repair and service costs
  • Ensuring that post repair follow ups are carried out

Education

College of Cape Town - Motor Mechanics (2006-2008)

AA Training Academy - Motor Mechanics (2006-2010)

Cape Peninsula University of Technology - Project Management/Public Relations (2015-2016)

VW International Service Advisor Certification 2017

Audi International Service Advisor Certification 2019

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