Darren Havenga

I am passionate about people and being able to grow and develop staff that I come into contact with. I believe in my ability to teach people and to be able to lead a team successfully.

APRIL 2018 – TO DATE OWNER & DIRECTOR, PINNACLE SKILLS EVOLUTION • Facilitator  Generic Management level 5 and 6  Retail Management level 2-6  Financial Management  Work Readiness Skills  Emotional Intelligence  Conflict Management  Leadership Skills  Change Management  Sales Skills  Soft skills • Skills Development Facilitator • Facilitator • Assessor • Project Manager • Content/Assessment Developer 

SEPTEMBER 2015 – MARCH 2018 (LEFT TO WORK IN OWN BUSINESS) STORE MANAGER, CAPE UNON MART • Performance management • Financial Management • Recruitment and selection of staff • Development of staff • Staff scheduling • Co-ordinate staff training sessions • Task planning • Development and Training of the following skills: o Communication skills o Sales skills o Customer Service o Conflict Management o Change Management o Personal Leadership Skills o Improving team productivity o Emotional Intelligence 

OCTOBER 2011 – SEPTEMBER 2015 (LEFT FOR A BETTER POSITION) ADMIN MANAGER, THE PRO SHOP • Full administrative function • Stock Control • Cash Control • Merchandising • Customer Service • Debtors Control • Development and Training of the following skills: o Communication skills o Customer Service o Personal Leadership Skills o Emotional Intelligence 

NOVEMBER 2008 – MAY 2011 (COMPANY CLOSED) STORE MANAGER, SPORTS DIRECT • Performance management • Planning and buying • Financial Management • Recruitment and selection of staff • Development of staff • Staff scheduling • Co-ordinate staff training sessions • Task planning • Development and Training of the following skills: o Communication Skills o Sales Skills o Customer Service o Conflict Management o Interpersonal Skills o Personal Leadership Skills o Team Productivity 

DECEMBER 2006 – OCTOBER 2008 (LEFT FOR A BETTER POSITION) STORE MANAGER, RHYTHMIC BEAT • Performance management • Financial Management • Recruitment and selection of staff • Development of staff • Staff scheduling • Co-ordinate staff training sessions • Development and Training of the following skills: o Communication skills o Sales skills o Customer Service 3 

SEPTEMBER 2004 – OCTOBER 2006 (LEFT FOR A BETTER POSITION) STORE MANAGER, ACKERMANS • Performance management • Financial Management • Recruitment and selection of staff • Development of staff • Staff scheduling • Co-ordinate staff training sessions • Task planning • Development and Training of the following skills: o Communication skills o Sales skills o Customer Service o Personal Leadership Skills o Improving team productivity 

NOVEMBER 1998 – AUGUST 2004 (LEFT FOR A BETTER POSITION) ASSISTANT STORE MANAGER, NIKE, SA • Performance management • Financial Management • Recruitment and selection of staff • Development of staff • Staff scheduling • Co-ordinate staff training sessions • Development and Training of the following skills: o Sales skills o Customer Service 

DECEMBER 1997 – OCTOBER 1998 (LEFT FOR A BETTER POSITION) STORE MANAGER, MIKES SPORTS • Performance management • Recruitment and selection of staff • Staff scheduling • Co-ordinate staff training sessions • Development and Training of the following skills: o Sales skills o Customer Service o Conflict Management o Improving team productivity o Emotional Intelligence 4 

NOVEMBER 1995 – NOVEMBER 1997 (LEFT FOR A BETTER POSITION) SALES EXECUTIVE, TOTALSPORTS • Ensure monthly turnover achieved • Stock merchandising • In store displays • Training of the following skills: o Communication skills o Sales skills o Customer Service 

OCTOBER 1993 – NOVEMBER 1995 (LEFT FOR A BETTER POSITION) STORE MANAGER, MONTCLAIR SPORTS ARENA • Performance management • Recruitment and selection of staff • Development of staff • Staff scheduling • Development and Training of the following skills: o Communication skills o Customer Service o Personal Leadership Skills o Improving team productivity o Emotional Intelligence

1993 DIPLOMA N2, N3 (HEAVY ELECTRONICS), DURBAN TECHNICAL COLLEGE 2016 RETAIL MANAGEMENT NQF 6 (RMDP), THE UNIVERSITY OF PRETORIA 2017 ASSESSOR TRAINING, ACADEMY OF PEOPLE DEVELOPMENT 2018 SKILLS DEVELOPMENT FACILITATOR, NDZALAMA TRAINING 2021 FACILITATOR, YT CONSULTANTS