Daniella Malherbe

I am committed to delivering exceptional value to both internal and external stakeholders through effective communication and efficient project execution. I thrive on team work and eager to collaborate crosss funcationally. Excited to foster a strong team spirit and enabling team work. I enjoy working in an environment where every team member feels valued, motivated and empowered.

I am a dedicated Customer Success Manager at a leading CPG company specializing in SaaS solutions. In this role, I cultivate strong client relationships, serve as a product expert, and ensure seamless onboarding and training for new clients. My proactive approach to addressing client concerns and feedback contributes to high customer retention rates and identifies opportunities for upselling. I provide data-driven insights to clients and collaborate closely with cross-functional teams. Additionally, I manage subscription renewals and play a vital role in enhancing customer satisfaction and driving revenue growth within the CPG sector of the SaaS industry.

I have a Bachelor of Science Degree in International Administration and Business Management.