Chwayita Saliwa

·   Meet business goals and exceed client expectations
·   Increased company turnover by exceeding contracted targets
·   Use of Qmatic systems, quality check FICA documents before scanning to the banking system
·   Update demographics such as address, names changes, with required documents and update standing order instructions based on information provided by clients
·   Adhere to banks policies and procedures when processing clients requests and provide detailed explanation of different products with transparency
·   Enrollment of clients fingerprints and capture profile pictures
·   Assist clients with self-service and Atm, taking deposits, generate bank statements as well as proof of accounts
·   Assist clients to create stop orders, transfers, use of internet banking
·   Educate clients on the convenience, security and functionality of digital and self-service solutions, processing of cash transactions
·   Assist clients to download online applications and resolve any log issues
·   Assist clients to buy value added online or through self service
·   Facilitate a conversion with a client to assist them to complete their service needs online
·   Build and maintain client relationship by keeping clients informed of progress regarding their application, queries and requests
·   Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care
·   Clerical admin duties, SAP updates on monthly basis and maintain filling system
·   Required to assist newly appointed service Consultant with system navigation while they observe
·   Act as a mentor to less experienced service Consultants because of level product and process knowledge
·   Recommended additional, useful services to customers, which helped to increase overall sales.
·   Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

N6 certificate in Financial management and currently studying  Bachelor of commerce in financial management  second year at Mancosa