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Johannesburg South
Chuma Mbuyeleni

Chuma Mbuyeleni

Customer Service Agent

Customer Service / Support

Johannesburg South, City of Johannesburg Metropolitan Municipality

Social

About Chuma Mbuyeleni:

Communication:

  • Handle all client enquirers received via phone or email.
  • Action of all emails received and handle transparently on the shared Customer Service mailbox.
  • Receive bookings via phone, email & the Customer Portal and update in TMS
  • Keep clients fully updated as to the status of their shipments, especially regarding any delays.
  • Support the Customer Service Strategy to ensure that the customer is receiving the best overall service.
  • Communicate with and support the Operations department as well as the Sales department whenever required.

Experience

  • Handle all client enquirers received via phone or email.
  • Action of all emails received and handle transparently on the shared Customer Service mailbox.
  • Receive bookings via phone, email & the Customer Portal and update in TMS
  • Keep clients fully updated as to the status of their shipments, especially regarding any delays.
  • Support the Customer Service Strategy to ensure that the customer is receiving the best overall service.
  • Communicate with and support the Operations department as well as the Sales department whenever required.

Education

  • Handle all client enquirers received via phone or email.
  • Action of all emails received and handle transparently on the shared Customer Service mailbox.
  • Receive bookings via phone, email & the Customer Portal and update in TMS
  • Keep clients fully updated as to the status of their shipments, especially regarding any delays.
  • Support the Customer Service Strategy to ensure that the customer is receiving the best overall service.
  • Communicate with and support the Operations department as well as the Sales department whenever required.

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