chane poole

My name is Chane Alyesha Poole, who is currently unemployed and has 6 years working experience in the retail, finance and call centre industry. 

Through this experience I have obtained the skills in telephonic customer service as well as through chats, emails and including sales and customer care. 

I seek challenging opportunities where I can fully use my skills for the success of the business.

I do believe I am a fast learner and who is very adventurous. I am an individual who is positive about every aspect of my life and who always strives to excel in everything that I do. 

Customer Service Representative for Monzo Bank (Call Centre) Teleperformance (Observatory) • Cape Town, Western Cape 

10/2022 - 01/2023 

Assisting UK clients through chats (online bank). Achieve expected targets and uphold associated service levels. Deliver exceptional and high quality advice and assistance that exceeds client's expectations through proactive, innovative and appropriate solutions. Provide sound services and recommendations based on customer and client needs. Ensure growth and increase in client base by managing existing clients. Identify opportunities to expand our customer base with creditworthy and potentially profitable clients. Provide an efficient administration service through careful reporting and updating of all relevant information. Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization. 

Cashier and Loan Operator Cash Converters (Brackenfell) • Cape Town, Western Cape 02/2020 - 10/2022 

Cashier: Processing all transactions effectively following correct procedures through epos system program and assisting in the sales of phones, cameras, jewelry etc. 

Pay Day Loan Operator: Assisting customers make loans suited to their salaries following the correct procedures. Multitasking: Running numerous operations simultaneously such as answering customer queries via telephonic communication, responding to whatsapp correspondance from customers, directly relaying messages between head office and finance companies, confirming employment of customers and checking for any suspicions of fraud.

 Essential Health Pharmacy (Brackenfell) 

Cashier and Salesperson 03/2017 - 12/2019 

 Greet and assist customers who enter the store. Helping and advising customers with their product selection and dealing with any orders (answering phone calls) complaints and enquiries appropriately. Processing all sales transactions quickly and effectively while following all the correct till procedures. Ensure that excellent levels of customer service are delivered at all times. Communicating with clients and evaluating their needs and specifications. Managing the telephone and assisting with appointments for the clinic. Assisting clients by taking their I.D. photo in the photo booth. Maintained a high standard of store merchandising and store cleanliness. Handled COD orders for customers unable to receive their orders physically, orders are then delivered.

(Higher Certificate- 1st year only 2021) University of South Africa • Cape Town, Western Cape 

Bachelor's Degree: Foundation Phase Two Oceans Graduate Institution • Cape Town, Western Cape 

Will be commencing my part-time undergraduate studies through TOGI in July 2023.

 Matric (Bachelor's Pass) Bernadino Heights High School • Cape Town, Western Cape 12/2016