Carika Smith

With more than 13 years combined experience in Organisational Development, I have established myself as a people development specialist. I started my career in the field of consulting and assessment, moved on to engagement and wellbeing and currently focused on enabling leadership and people development by creating bespoke blended learning programmes. Partnering with global teams and colleagues, supporting them to conceptualise their visions into game changing initiatives and content to support regional and global talent strategies are what I am proud of executing well.

Learning Design and Digital Development Lead – Concentrix

April 2021 – Current

•Support the design, delivery and embedding of global management development programmes in a variety of learning and blended learning approaches.

•Design, socialize and implement leadership fasttrack experiential learning programme for identified talent; aligned to Diversity and Inclusion objectives.

•Collaborate with talent management, talent acquisition and engagement teams to ensure integration and value add of L&D initiatives.

•Collaborate with Senior leaders, SMEs and stakeholders from various support departments (e.g. Recruitment, HR, IT, Data & Insight) to identify skills gaps and design relevant learning solutions or programmes both locally and regionally.

•Lead and facilitate all scoping/needs analysis sessions with Senior leaders, SMEs and stakeholders to help understand development needs and problem statements.

•Manage and lead the regional digital learning team in order to effectively plan projects and resources in line with agreed project timelines and business objectives.

•Conceptualise layout, content and learning activities for all regional digital learning interventions and development programmes.

•Manage internal and external SMEs to deliver on responsibilities, facilitate consultation sessions and escalate where required.

•Enable growth and development opportunities for the regional digital learning team to ensure their skills and capabilities are continuously developed.

Management Development Country Lead – Webhelp SA

August 2018 – March 2021

•Define and implement methodology and approach for accreditation of leaders aligned to the 70/20/10 learning approach.

•Design, deliver and embed Team Leader and Operations Manager Development Programmes including an internal accreditation methodology aligned to the 70/20/10 learning approach.

•Collaborate with and manage external service providers to deliver development initiatives in line with set standards and timelines.

•Prepare and facilitate presentation packs for needs analysis, launch, update and reporting calls with People Partners and Operations Directors.

•Provide ongoing support for leaders and their Line Managers throughout their development journey.

•Lead, manage and support local Management Development Consultants to ensure design and delivery of leadership development initiatives.

People Consultant: New Business and People Projects (UK, SA, India) – Webhelp SA

April 2017 – July 2018 

•Coordinate and lead on the delivery of programmes linked to the regional wide People Plan and agenda.

•Input into the content and refresh materials contained within the corporate people bid library and associated collateral that illustrates our people story EVP.

•Responsible for the delivery of the people submission linked to RFPS/ RFIs and new business wins.

•Deliver people projects that drive continuous improvement in people process, systems and approaches.

•Projects include Implementing various wellness projects, managing EAP provider, lead on the implementation and management of the Engagement Ambassadors and projects, lead liaison on building a people bid library for new business, work with HR Director to implement CSI strategy and initiatives, implement and manage company reward and recognition programme.

People Specialist: Programmes and Projects – Webhelp SA

January 2015 – March 2017 

•Design programmes with and for relevant teams and departments (onboarding experience; development programmes and other programmes as required).

•Design and implements processes and methodologies across the employee lifecycle (performance management, reward and recognition, learning and development).

•Drive the Webhelp culture through the design and implementation of various communication strategies and interventions.

•Design and implement operational improvements based on business needs, evaluating the success at set milestones.

•Acts as the primary point of contact for clients (answers ongoing questions about people processes addresses feedback / recommendations).

•Projects include Design and implement international secondment policy, performance review training and calibration, design and implement onboarding material and programme,  review and redesign various simulation exercises/role plays for recruitment, design of career progression model and other retention initiatives.

Consultant / Key Account Manager – JvR Consulting

April 2011 – December 2014 

•Provide practical and needs focused solutions to clients with regard to organisational interventions.

•Administer, score and interpret psychometric assessments and assessment centres.

•Write integrated reports and providing selection and development recommendations.

•Provide face to face feedback on psychometric assessment results for both candidates and managers.

•Build and maintain relationships with external stakeholders, including clients and service providers.

Psychometrist and Report Writer - Louise Schubert Industrial Psychologist

April 2010 – March 2011

•Conduct interviews with plaintiffs and road accident victims in relation to the 3rd party claim.

•Administer and interpret psychometric assessments in line with HPCSA regulations.

•Scenario planning, remuneration analysis and future income prediction based on the information at hand.

•Compile detailed, professional psycho-legal reports according to the required standards.

BA Hons Psychology Northwest University (2009)

BA Hons Industrial Psychology University of Johannesburg (2017)

Instructional Design Short Course University of Cape Town (2023)