candice page

I am a dynamic and enthusiastic professional with a natural bubbly personality that brings positivity to any team. I am highly motivated and dedicated to achieving my goals. With a strong work ethic and a passion for continuous improvement, I consistently strive for excellence in all my endeavors. My ability to stay focused and determined, even in challenging situations, has been a key driver of my success. I am committed to delivering outstanding results and contributing positively to any organization I am a part of.

Receptionist / PA/customer relations / Head of Repairs/courier services/all-rounder DUTIES: ● Reception work / Head of Repairs/customer relations/all-rounder - greeting and welcoming visitors to ensure professionality - answering and directing calls to the relevant staff members - responded to any inquiries related to solar products to potential clients via phone, WhatsApp, or email - provided assistance and support to potential and existing clients - provided sales support - maintained a tidy reception area at all times to create a professional atmosphere - I was the first point of contact of the company for walk-in clients - multi-tasked between calls, WhatsApp, emails, and walk-in clients - creating job cards for any repairs that were walked in by the clients - filing of job cards - procedure letters of repair procedures for gel/lead acid batteries/lithium batteries and all inverters. - sending of T’s and C’s on a daily basis of the company to clients - following up with the technician via WhatsApp spreadsheets and in person on the progress of the items booked in for repairs - compiling fault reports regarding the client's goods in for repair based on the technician's findings on the product - creating and managing the repair department cost of estimation of the repair work - maintained detailed records of repairs and repair history, if any - identified opportunities for process improvement and implementing efficiency, enhancing measures in the repair department - provided regular feedback to the manageress on the efficiency of the repair department, including repairing costs - staying updated on the latest solar technology advancements and suggesting to management how we can improve the system reliability - following up with updates to clients once a week who had repairs booked in with the company via WhatsApp, email, or via telephone - Dealing with irate clients in a decent respectful manner and keeping the clients satisfied on behalf of the company - handling of any queries and inquiries of all kinds including refunds - dealing directly with the consumer council for consumer complaints via email or via telephone - appearing at the National Consumer Council with the manageress representing the company - replying to any negative comments on social media and assisting clients to get matters resolved in a timely manner - handled the company phone to deal with all clients via WhatsApp or calls - any sales inquiries, I sent to the relevant staff members - calls on the cellphone i gave to the sales department to handle directly - sat in on disciplinary hearings - PA to the manageress and Director - screened all manageresses and the Directors' incoming emails and calls - sitting in on meetings with management and the Director where requested - running personal errands for the manager and the Director when requested to do so - did sales when sales representatives were overwhelmed - assisted, managed, and packaged inbound and outbound products for courier to outlying areas for clients  October 2018 – February 2019 ICOM-NDC – National debt connection Query agent DUTIES: on request March 2014 – November 2017 Mr Keegan Moolman (Private property) Independent agent, Landlord DUTIES: on request March 2017– September 2017 FQ Manufacturers (Pty) Ltd Administrator/Receptionist DUTIES: on request April 2016 – August 2016 Express Fumigation Pest & Electrical Administrative assistant DUTIES: on request Jun 2015 - October 2 015 Pioneer Debt Solutions Investigator DUTIES: on request March 2014 - April 2014 Imperial Amour Girl Friday / Reception / PA DUTIES: on request May 2013-July 2013 Nedbank Customer Services DUTIES: on request Jan 2012 - March 2012 Flavours Catering DUTIES:on request Aug 2010 – Oct 2010 MGI Transport and Logistics Sales Consultant DUTIES:on request March 2003-June 2010 Durban Fax Supplies cc DUTIES: Performing administrative duties, PA to Director, switchboard duties, taking of minutes, booking appointments, Telesales, managing the petty cash, faxing and emailing of correspondence, typing of important letters, managing statements and printing of general documents, general banking at the branch and online banking, paying of Debtors and Creditors, data capturing, handling of general queries, transferring of calls, transferring of calls, managing incoming an d outgoing calls, taking of messages, performing secretarial duties such as diary management, typing of documents, welcoming of clients, handling of incoming calls, and performing general administrative duties. Reason for leaving: The Company went into liquidation-permanent position

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