Busisiwe Hlatswayo

• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Collections.

Job Description:
• Correctly manage time during contact without neglecting quality objectives (Doing the job
correctly with Efficiency).
• Show in each contact active listening or reading, disposition, kindness, empathy,
enthusiasm, patience and added value / extra mile (end user satisfaction).
• Achieve resolution in the first contact according to their empowerment and assertive
escalation when required (sense of urgency).
• Use of common sense and critical mind.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions
agreed with your superior in a timely manner.
• Comply with security and confidentiality policies defined by the company and our client.
• Report immediately to your immediate superior any incident or event that prevents you
from performing your job duties.
• Report immediately to your immediate superior or management team any incident or
event that exposes the safety of the staff, the client or the company.
• Perform any function or task at the request of your immediate supervisor.

NCV Marketing Level 4 

Ekurhuleni West TVET College