
Busisiwe Hlatswayo
Customer Service / Support
Services offered
I am a good customer service agent in a BPO company. I go above and beyond to create the best possible outcome for our customers
Prioritize and escalate issues which each and every customer I interact with.
I handle a max of 2000 calls a month
I do live chats and emails.
Experience
• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Collections.
Job Description:
• Correctly manage time during contact without neglecting quality objectives (Doing the job
correctly with Efficiency).
• Show in each contact active listening or reading, disposition, kindness, empathy,
enthusiasm, patience and added value / extra mile (end user satisfaction).
• Achieve resolution in the first contact according to their empowerment and assertive
escalation when required (sense of urgency).
• Use of common sense and critical mind.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions
agreed with your superior in a timely manner.
• Comply with security and confidentiality policies defined by the company and our client.
• Report immediately to your immediate superior any incident or event that prevents you
from performing your job duties.
• Report immediately to your immediate superior or management team any incident or
event that exposes the safety of the staff, the client or the company.
• Perform any function or task at the request of your immediate supervisor.
Education
NCV Marketing Level 4
Ekurhuleni West TVET College
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