Bronlyne Granger

Born in Bulawayo, Zimbabwe, relocated to South Africa in 2006 where I completed my schooling from grade 7 up until Matric. I am currently a part-time ISTQB Junior Software Tester,  hard-working and well versed with working alongside Business to Business companies as well as Business to consumer. I thrive on challenge, adapt well to change. I deal with stress well and work exceptionally well under pressure, apart from studying part time and working, I turn to reading to recharge my wellbeing...

01/09/21-Present 
Part-Time Intern Junior Software Tester Company: Avion Aviation Group 
Responsibilities: 

• Authoring manual test cases 

• Capturing test cases 

• Defect capture and reporting 

• Track and report upon test activities, including testing results, test case coverage, required resources, and defects discovered and their status 

• Execution of functional test plans, recording and reporting outcomes 

• Using basic knowledge of testing and quality management methodologies and techniques 

• Proactively identifying problems, volunteering possible solutions and escalating issues to my team leader in a timely and professional manner 

• Taking ownership of own career development, demonstrating progress toward professional goals 

• Proactively aiming to achieve personal utilization targets 

· 01 /01/20 - Present 

Dispatcher and Customer Service Agent at Straight 2 Your Door South Africa -Delivery.com USA 

Responsibilities: 

• I serve as the voice of Delivery.com 

• Interact with restaurants, customers and drivers in a courteous manner under high pressure environments 

•Help resolve restaurant, customer and driver issues 

•Place orders over the phone with restaurants in a quick and polite manner 

•Data entry, order entry and menu updates/corrections 

•Communicate with 3rd party sites (portals) to ensure orders are transcribed correctly 

•Communicate important issues with management and local owners

•Resolve simple menu errors 

• Follow all call center rules and procedures related to customer service 

• Follow all company rules related to attendance and appropriate behavior 

01/2013-07/2019 

Production Manager - Health and Medical Publishing Group (Cape Media Corporation) 

Responsibilities: 

• Sourcing, researching and qualifying leads for titles such as Explore South Africa Magazine, Leadership Magazine. 

• Selling advertising space in terms of Adverts, Advertorials and Interviews. 

• Selling Exhibition Stands and Corporate Tables on events and magazines obtaining Material & Purchase order numbers 

• Making appointment with clients for magazine interviews 

• Performing cost-benefit analyses of existing and potential customers 

• Following up on client satisfaction, maintaining positive business relationships to ensure future sales 

• Preparing for weekly and monthly reports for Management 

• Mail billing copies of sales to customers

2011 

Sarepta Secondary school Matric 

2021

Udemy Certified Tester ISTQB Foundation Level Course 

2021 

One Education Finance and Budgeting Diploma -present