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Bonginkosi Mitchel Hlatshwayo

Bonginkosi Mitchel Hlatshwayo

Call center Agent

Tourism / Travel / Hospitality

Dlamini, City of Johannesburg Metropolitan Municipality

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About Bonginkosi Mitchel Hlatshwayo:

I worked in call centre environment for over 8 years both inbound and outbound retentions,sales, collections, customer service and also upskilled my self to deputy team leader, listening to calls, did couching to improve agent calls and recently completed RE5 certificate 

Experience

In my years of experience learned to deal with all customer situation and able to solve their queries and retain trust from customers,reached my targets and all my KPIs 

Education

Grade12 

Leanership did IT Technical support NQF level 4

Leanership Cisco certified network administrator NQF level 5

Ccna1,2,3,4

Recently completed Regulatory Exam (RE5)

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