Bongekile Mlindwa

I am currently pursuing my Honours Degree in Financial Modelling. I completed my undergraduate degree in BCom Quantitative Management with Unisa and in search for opportunities within the Quantitative, Data analysis or any related fields.

I worked for Multichoice group for the past 10 years occupied different roles within the company started off as an inbound and outbound consultant, progressed to administrator role as Relationship Consultant and lastly joined the Digital Media department as a Live Chat agent.

I am a highly organized person with well goal setting, organizational and planning skills. A self-starter who is highly innovative, creative and provide fresh inspiration and ideas to people. I am a numerate, conscientious and assertive individual with great analytical, research and problem solving skills. I am versatile, I easily learn how to do things when I am taught and adapt well in new environments. I am a self-motivated person who is enthusiastic and dedicated, and thrives in active and pressurized environments.

Multichoice

Role         : Digital Media Consultant 

Depart.    : Customer Care

Year        : Aug 2019 – Sep 2019 • [2year 2months]

Duties      : Resolve product or service problems by clarifying the customer's complaint; determining the cause of the                             

     problem; selecting and explaining the best solution to solve the problem; expediting correction or 

     adjustment; following up to ensure resolution.

     Maintain financial accounts by processing customer adjustments.

     Recommend potential products or services to management by collecting customer information and                 

    analyzing customer needs.

    Prepare product or service reports by collecting and analyzing customer information.

    Contribute to team effort by accomplishing related results as needed.

    Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.

    Develop and maintain a professional relationship with colleagues and stakeholders to provide exceptional customer care service.

   Assist customers to select optimal and cost-effective methods for their requirements.

   Develop and maintain an effective relationship with customers.

UNISA

BCom Quantitative Management 

Grade: COMPLETED

BCOM HONS FINANCIAL MODELLING 

Grade: in progress

PJ SIMELANE SECONDARY SCHOOL 2008 PJ SIMELANE SECONDARY SCHOOL 2008

MATRIC

Certified Regulatory Representative RE5 Certified Regulatory Representative RE5

Moonstone Business School of ExcellenceMoonstone Business School of ExcellenceIssued Aug 2019 · No Expiration Date