Bongani kekana
Technology / Internet
About Bongani kekana:
- I acquired CCNA (CISCO) N+ A+ certificates and have vast knowledge of PC Concept, MS Word, Excel, Power Point, Windows Explorer and Internet.
- In 2017, I got an opportunity as an experiential at Department of Economic Development, Environment and Tourism (LEDET), where I later got an offer as intern and now IT Support. As an IT Support, I maintain and effectively operate information technology systems by supporting daily operations. Having acquired the relevant experience and knowledge of IT support, I also believe I am a relevant candidate because of my other skills that I believe are very important for the position, such as problem solving skills (taking initiatives to research on the identified technical problems and finding practical solutions).
- One of my highlights is developing schedules to monitor IT assets and activity schedules at my current working place LEDET.
- I have good understanding of POPI Act, Batho-Pele Principles, building good working relationships, working in a team and as an individual and great leadership skill
- I love working in a dynamic environment, value ongoing professional development, analytical, eager to learn and very quick to grasp.
Experience
- Resolve primary technical issues and problems relating to hardware, software and peripherals
- Provide exceptional customer service within the department telephonically and via email
- Creating new users work profiles and emails
- Add users to the departmental domain
- Diagnose any network problems
- Network, computer and printer configurations
- Installation of BAS, LOGIS and PERSAL software systems
- Resolve help desk issues including troubleshooting hardware & software issues
- Use remote support tools to resolve any desktop related issues that clients might have
- Provides support on all desktop related issues including Windows Operating Systems, Microsoft Office, printer’s configuration & problem solving and antivirus
- Ensure adequate backup within the organization
- Formatting and reloading desktop and laptop machines
- Adding users on a domain and creating new user profiles
- Upgrading of computer hardware and software applications
- Ensures that the Symantec Anti-Virus is always up-to-date
- Scans IT assets for control and audit purposes
- Train clients on communication software’s (Microsoft Teams, Zoom, google plus etc.)
- Connection and technical support for management meetings and presentations (projectors, sound etc.)
- Installation of network access points
Education
- Computer Technician
- Network Technician
- Cisco Certified Network Associates
- End User Computing
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