Bongane Yambane
Customer Service / Support
About Bongane Yambane:
In my Customer Service Executive role, I exercise a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in Handling all calls efficiently and effectively complying with guidelines and regulation with proficiency in providing fair, accurate, timely and understandable information to avoid errors, commissions, or misunderstandings.
Experience
Responding to all customer queries/requests and providing them with professional assistance through multimedia channels. Logging all contacts in accordance with documented processes. Handling Customer case. Resolving customers complaints and escalating necessarily within the agreed turnaround times. Maintaining high standards of product knowledge and adhering to documented processes to ensure customers receive accurate and consistent information. Understanding my own key performance indicators and understanding how to track and improve my own performance with personal development plan. Taking on additional responsibilities to support others with the organization, where necessary. Commitment to customer satisfaction.
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Education
Obtained Diploma in Marketing through I-College
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