Boitumelo Nokeri

Highly organized and diligent professional drawing upon eight years of experience in training and content production for successful training interventions. Digital workflow developer, domain administrator and website creator. A great customer services with a humble intuition towards everyone. I have IT advanced skills and a fast learning mindset. My biggest believe is to act ethical and do everything right. My biggest motivation is all the successful projects I have accomplished and the people I have collaborated with.

ZASQUARE Consulting, Silverlakes, Pretoria.

Position: Domain Administrator and IT Technical Support.

Period: June 2022 – Current).

Duties: Domain Administrator, Website content manager and IT Technical Support.

Reason for Leaving: Current part time Employer. The company employed me in June 2022, lost a contract before the agreed term and decided to keep me as their part time employee for IT services.

Roots Sales and Merchandising/The Lemonadestand, Centurion, Pretoria.

Position: Trainer/Facilitator.

Period: August 2021 – May 2022).

Duties: Collaborating with stakeholder to organize training for the inland region. Trainee telephonic interviews for training eligibility, creating training appointments, organizing training venues, tools and content for a successful training intervention. Trade, classroom and online sales staff training and assessments. Trainee recommendations to be selected for trade training. Training administration and reports. Obtaining training feedback for training and content improvement.

Reason for Leaving: Resigned.

Gravity Training, Scientia, Pretoria

Position: Trainer/Facilitator and Gear Administrator 

Period: January 2021 – August 2021

Duties: Work at Heights Training and assessments. Training administration. Training equipment store management. Training equipment inspections planning and conduction. Training unit, rope and anchor points inspections. Training gear equipment bookings and administration.

Reason for Leaving: Resigned.

Triggerise, Amsterdam, Remote

Position: TIKO Systems Manager 

Period: September 2018 – December 2018)

Duties: Triggersise TIKO system management, System user training and onboarding. Traveling around South Africa and collaborating with the partner to register system users. Interacting, providing IT supporting and communication with the partner and system users. System data management and analysis. Unusual activity detection and reporting. Data scoresheets creation and sending to system participants. System security recommendations and system error reporting. Organizing meetings with new potential clients, to market the company’s systems and expand the business in South Africa.

Reason for Leaving: Resigned.

MACmobile, Centurion, Pretoria

Position: Systems Implementations Trainer 

Period: January 2017 – August 2018)

Duties: Collaborating with stakeholders to plan and organize training for a Coca-Cola distribution partners owners and staff. Training communication and appointment setting. Training venue, material organizing and hardware enrolling before assigning to the distribution partner owner during training. Travelling to the distribution site and collaborating with Coca-Cola officials and distribution partner teams to discuss the training appointment. Training the distribution owners, administrators, delivery drivers and crew to use the MACmobile distribution system-precisely. Web-based system, driver mobile application and hardware training. Providing four days of training and going live on the fifth day. Doing training and service level agreement administration with the distribution partner owner. Daily reporting to the training department. Monitoring the distribution performance on the system and offering support where needed. Attending escalated cases by the support team, providing system and IT technical support. Doing site re-visits to maintain the system and the assigned hardware. Collecting faulty hardware for repairs. New application or system testing.

Reason for Leaving: Resigned

Motivity- Vodacom and Telkom Outsourced Company Centurion, Pretoria

Position: Technical Support Consultant 

Period: September 2013 – January 2017)

Duties: Vodacomshop Woodlands (Techzone)- Instore customer services with IT technical support on mobile device, tablets, modems, routers, software troubleshooting, repairs and updates. Product training to customers.

Telkom Mobile Centurion-Call center telephonic and remote customer services. Solving cases on CRM and contacting internet subscribers to troubleshoot and resolve Internet cases. Escalating cases which require field agents to attend. Account management and changes by adding or removing services to a subscription. Solving billing cases and contact number ports.

Reason for Leaving: Resigned.

Ngaka Maseko High School

Qualification: Grade 12

Year: 2008

Learn-Corp

Transport Management              

Year: 2010(Certificate Awarded in 2011)

Tshwane University of Technology

Qualification: National Diploma in Information Technology

Year: 2011(Incomplete)

Ngaka Maseko High School

Qualification: Grade 12

Year: 2008

Gravity Training

Qualification: Fall Arrest, Rigging, Inspection

Year: 2021

KGL Trading

Qualification: Security Grade E, D, C, B and A

Year: 2021

ENJO Training Consultants

Qualification: Facilitator Training Program NQF Level 5

Year: 2022

ENJO Training Consultants

Qualification: Assessor Training Program NQF Level 5

Year: 2023