Azraa Ismail

My current goals and aspirations are aligned with my two qualifications, which are BSc Financial Mathematics and the latter being a Postgraduate Certificate in Education (PGCE) specializing in the Intermediate Phase.

In my capacity in any administrative or teaching position, I attest to good communication skills, organizational skills, teamwork and interpersonal skills, problem solving techniques, strong emotional intelligence, time management skills and active listening skills to name a few. 

Having worked in the banking sector for a few years, I acquired a wealth of knowledge in this industry. I am highly competent in cash handling, problem solving, processing transactions, and attention to detail. 

In terms of soft skills, I am a good listener and friendly towards people. I have a profound eagerness to establish new relationships in a diverse workplace environment. I always strive to be efficient, responsible, hardworking and trustworthy. 

July 2022-Present

Teacher:  Roshnee Islamic School, Vereeniging

Subjects:

• Natural Science  (Grades 4-7)
• Technology (Grade 7)

April 2014–December 2021

Service Consultant:  Capitec Bank, Vereeniging

• Assist clients in opening accounts and loan applications. 
• Assist clients with all types of transactions.
• Maintains a high level of service with clients.
• Attain performance targets. 
• Knowledge in handling client complaints and queries.
• Problem solving and ensuring that client’s needs are addressed and promptly satisfied. 
• Provide excellent client service through consultation with clients.

March 2011 – June 2013

Accounts Assistant:  Dr Mohamed Reza Mia, Johannesburg

• Assisted the accountant with account transfers.
• Processed transactions on Pastel.
• General administrative duties.
• Processed customer/supplier invoices.
• Updated the cash book daily.
• Dispatched statements to customers.
• In terms of logistics, I managed the supply chain in the receipt of orders.
• Ensured that deliveries were completed promptly to various stores.

May 2021-September 2021

Qualified - Level 5 Certificate in Teaching English as a Foreign Language (TEFL), TTA-The TEFL Academy

• Completed a Level 5 Certificate in Teaching English.

February 2019 –June 2021

Postgraduate Certificate in Education: Intermediate Phase.

Cornerstone Institute, Cape Town

• Completed the Postgraduate Certificate in Education for the Intermediate Phase. My majors were English, Mathematics and Life Skills.

January 2006 – December 2010

BSc Financial Mathematics, University of Johannesburg

• Completed a degree in BSc Financial Mathematics. My majors were Financial Mathematics and Statistics.

January 2002 – December 2005

Drie Riviere Hoerskool, Vereeniging

Attained: Grade 12 Merit Exemption

Subjects: English, Afrikaans, Mathematics, Physical Science, Biology and Geography.