asanda mlanjana

An accomplished and dedicated professional with 15+ years of Customer Service experience. Excels at assisting customers and supporting customers, providing general administrative support, planning tasks, supporting and leading teams to ensure all organizational objectives are achieved.  I am a team player that is always willing to go the extra mile to ensure all tasks provided are completed to the best of my ability. 

Second In Charge(2IC)

• Leading teams when the Supervisor is absent.
• Arranging shift/team meeting.
• Liaising with various stakeholders depending on the operational needs.
• Effectively communicating with customers should there be any flight delays, cancellations, and any other disruptive issues.
• Maintaining great customer service, always ensuring complete satisfaction.
• Writing reports as and when required. 

Check-in Agent/Customer Acceptance:

• Accepting passengers and baggage onto flight.
• Ensuring that the correct documentation is presented.
• Ensuring adherence to policies and procedures.
• Ensuring that prohibited security items are not transported. 

Domestic and International Reservations and Ticketing Agent.

• Making airline bookings as per customers’ needs, ensuring correct fare calculation.
• Precise reconciliation of transaction and managing cash register.
• Documenting all sales onto MS Excel spreadsheets.
• Responding to telephone enquiries in a professional manner.
• Answering any questions customers might have about the booking process.

Short Course Certificates

Ululo Technologies – 2022

• Professional Receptionist
• Office Administration 
• Data Capturing