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Port Elizabeth
asanda mlanjana

asanda mlanjana

Customer Service/ Frontline

Tourism / Travel / Hospitality

Port Elizabeth, Nelson Mandela Bay Metropolitan Municipality

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About asanda mlanjana:

An accomplished and dedicated professional with 15+ years of Customer Service experience. Excels at assisting customers and supporting customers, providing general administrative support, planning tasks, supporting and leading teams to ensure all organizational objectives are achieved.  I am a team player that is always willing to go the extra mile to ensure all tasks provided are completed to the best of my ability. 

Experience

Second In Charge(2IC)

  • Leading teams when the Supervisor is absent.
  • Arranging shift/team meeting.
  • Liaising with various stakeholders depending on the operational needs.
  • Effectively communicating with customers should there be any flight delays, cancellations, and any other disruptive issues.
  • Maintaining great customer service, always ensuring complete satisfaction.
  • Writing reports as and when required. 

Check-in Agent/Customer Acceptance:

  • Accepting passengers and baggage onto flight.
  • Ensuring that the correct documentation is presented.
  • Ensuring adherence to policies and procedures.
  • Ensuring that prohibited security items are not transported. 

Domestic and International Reservations and Ticketing Agent.

  • Making airline bookings as per customers’ needs, ensuring correct fare calculation.
  • Precise reconciliation of transaction and managing cash register.
  • Documenting all sales onto MS Excel spreadsheets.
  • Responding to telephone enquiries in a professional manner.
  • Answering any questions customers might have about the booking process.

 

Education

Short Course Certificates

Ululo Technologies – 2022

  • Professional Receptionist
  • Office Administration 
  • Data Capturing

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