Aqueel Abrahams A

Aqueel Abrahams

Cape Town, City of Cape Town

This professional is in active search of jobs

About me:

Hardworking, detail and goal-oriented, very practical. Example, when I approach a task I do it to the best of my abilities until it is completed and the customer is happy. Also in the few years I've been in this position I've went from a normal Inbound IT Service Desk agent to an Email Agent, some Escalations and QA as well as the inhouse system admin.

Education:

Matric 2011

Experience:

Company: 
Position: PnP IS Service Desk Agent/System Admin 
Period: 01 October 2014–Present 
Duties 
• Inbound Call Centre 
• IT Support for PnP Till Points and PnP Computers 
• Troubleshooting 
• Configurations 
• Password resets 
• Customer Services 
• Retail support 
• Pricing issues 
• SAP Helpdesk assistance for PnP 
• In house networking support and configuration 
• In house desktop support 
Company: Vodacom (Pty) Ltd, Pierre Place, Cape Town
Position: IT Agent
Period: 18 March 2013–28 February 2014
Duties 
• Inbound Call Centre 
• IT Support 
• Software Installations 
• Customer Services 
• Troubleshooting 
• Configurations 
• Password resets 
• SAP Helpdesk assistance for Vodacom personnel

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