Aphelele Osei
Technology / Internet
Services offered
Experienced IT Helpdesk and Support Specialist offering professional website creation and maintenance services. I build clean, responsive websites using modern tools, handle domain and hosting setup, manage content updates, and provide ongoing technical support and user training. I also offer first-line IT support, ticket management, account setup, password resets, and clear documentation; fluent in English and IsiXhosa and comfortable working remotely in South Africa time zones. Available for short-term website projects, long-term maintenance retainer, and combined support + web services.
Experience
Experienced IT Helpdesk and Support Specialist offering freelance website creation and ongoing technical support. I combine 3+ years of first-line support and helpdesk coordination with practical web skills to deliver clean, responsive websites, domain and hosting setup, content management, and user training. I handle ticketing, account setup, password resets, documentation, and remote troubleshooting; fluent in English and IsiXhosa, and available to work remotely in South Africa time zones.
Education
• National Senior Certificate — Hexagon High School, 2016.
• IT Technical Support Certificate — CTU Training Solutions, 2018. Practical grounding in troubleshooting, desktop support, account management, and common IT workflows.
• Certificate in UX Design — completed 2022. Focus on user research, wireframing, prototyping, usability testing, and applying user-centred design principles to build intuitive interfaces.
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