Antonia Alexander

I am a seasoned customer experience professional professional , implementing and embedding customer centric strategies within insurance and banking, for the past 18years. I’m passionate about women empowerment and ensuring that business conduct takes custOmer outcomes into consideration in everything they do. I have an ability to work across large corporateE and influence people to achieve similar goals. Cross functional collaboration is key when embedding CX strategies. Relationship building and stakeholder management is my passion 

I currently am employed for Old Mutual insure heading up the customer experience, responsible business and transformation. I have18years in insurance and banking. leading people to achieve a common goal, implementing strategies, working And informing digital strategies to enhance customer satisfaction. Cross functional collaborations are critical to shift the promoters and ensure that the entire ecosystem literally puts the customer first in the governance and operations.

bachelors degree in management studies at wits business school. MBL equivalent ABSA bank in house executive leadership program .