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Durban
Anton Naidoo

Anton Naidoo

Senior Learning and Development Facilitator

Education / Training

Durban, eThekwini Metropolitan Municipality

Social

Services offered

Professional Profile
Service and Sales Enablement & Training Specialist with 10+ years of experience across telecoms, call
centres, and client service environments. Skilled in designing and delivering training for sales teams,
onboarding staff, and aligning workflows to business objectives. Proven ability to coach frontline
agents, optimise sales processes, and drive performance improvement in fast-paced, global
organisations. Recognised for clear communication, cross-team collaboration, and building
confidence in learners through engaging, outcome-focused training.

Onboarding
Coaching
Sales training
Facilitation
Service training
Approximate rate: ZARR 300 per hour

Experience

Key Strengths
• Sales & Service Training & Enablement – Delivered structured training for telecoms, mobile 
service, and call centre teams (UK/US markets), ensuring consistent ramp-up and KPI 
achievement.
• Onboarding & Development – Designed onboarding journeys for new hires and temporary 
staff, mapping workflows and creating documentation to accelerate time-to-productivity.
• Sales & Service Process Knowledge – Experienced in customer acquisition, retention, 
provisioning, and support processes across B2B and B2C sales cycles.
• Coaching & Facilitation – Skilled facilitator with a coaching mindset, mentoring teams across 
time zones to improve sales effectiveness and service quality.
• Remote Collaboration – 10+ years coordinating international, remote-first teams with CRM 
systems, Visio, Jira/Trello, and cloud-based communication platforms.
• Operations & Metrics – Strong focus on measuring training impact through reporting 
templates, SLA compliance, call quality monitoring, and performance feedback.

Education

Bachelor of Commerce

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