Anton Naidoo
Education / Training
Services offered
Professional Profile
Service and Sales Enablement & Training Specialist with 10+ years of experience across telecoms, call
centres, and client service environments. Skilled in designing and delivering training for sales teams,
onboarding staff, and aligning workflows to business objectives. Proven ability to coach frontline
agents, optimise sales processes, and drive performance improvement in fast-paced, global
organisations. Recognised for clear communication, cross-team collaboration, and building
confidence in learners through engaging, outcome-focused training.
Experience
Key Strengths
• Sales & Service Training & Enablement – Delivered structured training for telecoms, mobile
service, and call centre teams (UK/US markets), ensuring consistent ramp-up and KPI
achievement.
• Onboarding & Development – Designed onboarding journeys for new hires and temporary
staff, mapping workflows and creating documentation to accelerate time-to-productivity.
• Sales & Service Process Knowledge – Experienced in customer acquisition, retention,
provisioning, and support processes across B2B and B2C sales cycles.
• Coaching & Facilitation – Skilled facilitator with a coaching mindset, mentoring teams across
time zones to improve sales effectiveness and service quality.
• Remote Collaboration – 10+ years coordinating international, remote-first teams with CRM
systems, Visio, Jira/Trello, and cloud-based communication platforms.
• Operations & Metrics – Strong focus on measuring training impact through reporting
templates, SLA compliance, call quality monitoring, and performance feedback.
Education
Bachelor of Commerce
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