Anthea Opperman

I'm a confident person and feel proud of my work that I deliver. I always aim to go the extra mile on every task I do. I'm not afraid of new things or change. I'm adaptable and flexible and I love learning new things. I work with integrity and honesty and take pride in my work. 

When I started with my professions… I started off a cashier at SPAR. Handling three cash floats and did our own cash ups. 

Then I got a casual contract from EPWP city of cape Town as a cleaner, but was only there for 2 months. 

Then I started at TFG Financial services as a collections agent. Handling both inbound and outbound calls, assisting customers to get their accounts into a positive buying position and make qualifying payment arrangements if needed or full total due. I then was exited for wanting to gain more knowledge about the business and grow within the business. 

I then applied for a team leader position and got my position on the 1st of August 2015 till 31 Jan 2022. My duties was but not limited to

•    Managing a team of 13-20  members

•    Performance management 

•    Monitoring agent productivity 

•    HR functions within team

•    Staff motivation, coaching and development

•  Assisting call contact center agents with difficult   debtors

• Quality Assurance assessing of agents calls to monitor  that procedure is being followed.

• Ensuring accurate record keeping for self and team by keeping an up to date filing system (electronic and manual)

•   Ensuring proper usage and care of office equipment by team members

• Arranging, preparing for and conducting meetings (arranging of venue, traveling, meeting agendas & minutes)

• Maintaining registers (staff performance, assets, attendance) 

• Solving client complaints and enquiries  telephonically and or by email.

•  Time Management

•  Workforce Management

•  Familiar with Vision, Java, Forti Client, Telegram

• Interviews

• 2IC, When my manager goes on annual and or sick

• Compiling reports

Grade 12 certificate 

Data capturing course completed