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Soweto
Anele Zwane

Anele Zwane

Profile

Administrative

Soweto, City of Johannesburg Metropolitan Municipality

Social


About Anele Zwane:

-5 years experience in a call center environment

  • Merchants Company- Telecommunications
  1. Assisting clients with troubleshooting their network
  2. Doing sim swaps
  3. Blacklisting lost/stolen devices
  4. Lock/unlocking sim cards
  5. Assist with purchased prepaid airtime/data
  • Webhelp- Amazon Retail
  1. Assist clients with online orders
  2. Process refund, replacements and returns
  3. Tracking orders
  • Capitec Bank 
  1. Cross skill agent
  2. Assisting clients with their accounts
  3. Credit enquiries
  4. balance enquiries
  5. stop/activate cards
  6. Funeral/lice cover policy enquiries
  7. Assisting branches with things they cannot do
  8. Warm leads for offering credits

Experience

-5 years experience in a call center environment

  • Merchants Company- Telecommunications
  1. Assisting clients with troubleshooting their network
  2. Doing sim swaps
  3. Blacklisting lost/stolen devices
  4. Lock/unlocking sim cards
  5. Assist with purchased prepaid airtime/data
  • Webhelp- Amazon Retail
  1. Assist clients with online orders
  2. Process refund, replacements and returns
  3. Tracking orders
  • Capitec Bank 
  1. Cross skill agent
  2. Assisting clients with their accounts
  3. Credit enquiries
  4. balance enquiries
  5. stop/activate cards
  6. Funeral/lice cover policy enquiries
  7. Assisting branches with things they cannot do
  8. Warm leads for offering credits

Education

Grade 12

Southview high school

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