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Soweto
Ande Dukuza

Ande Dukuza

Consultant

Customer Service / Support

Soweto, City of Johannesburg Metropolitan Municipality

Social

About Ande Dukuza:

A dedicated Customer Service Representative with 7 years of experience

working. Committed to maintaining professional relationships with clients, to increase profitability and drive business results. Swiftly adapts to demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective

teamwork, customer, and sales skills simultaneously. Always applies good judgment when performing duties

Experience

Experience

SMART LIFE FUNERAL INSURANCE under LESAKA – September 2021 till date 

System usage – Exergy, Ocular, Excel 

Client service consultant

Assist with refunds, policy and claim escalations, Policy amendments, retentions. Policy Manual Lapse, Policy reinstates.

NET 1 TECH / LESAKA TECH March 2021- Till Date 

System usage – Helpdesk, Data warehouse, Loans warehouse, Excel 

Logging HELPDESK call, follow up and closing calls.

RMT & MERCHANT calls, follow up with technicians and or Client and closing calls, Collections, assisting in taking up online loans.

Quantanite October 2020 – End January 2022

UK based company 

System usage - Web excel, calendar for bookings   

Campaigns: My health clinic, Bloom and wild 

My health clinic: making books and online payments for clinic, Creating Invoices, Sending client test results. 

Bloom & Wild: Placing flowers orders, training delivery and attending to complains, with escalation, refund and sending repacking

CCI -MTN Campaign

MTN Contract/POST PAID October 2017- February 2021

Logging Customers Request, Handling Complains, Sending and

Receiving e-mails from various Departments within MTN, Billing

Queries, Debit Order Arrangements, Following up on escalations,

Activating and Deactivating Contract Lines, Explaining Invoices

and Statements.

MTN prepaid October 2016- October 2017

sim swap, Phone blacklist, Phone whitelist, Generating PUK number, Voucher recharge and escalations. 

 

 
 
 
 
 

Education

Education

Carl Malcomess (2012)  Grade12

PMI (Braamfontein) 2016 

Call center Skills 

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