Ande Dukuza

Experience

SMART LIFE FUNERAL INSURANCE under LESAKA – September 2021 till date 

System usage – Exergy, Ocular, Excel 

Client service consultant

Assist with refunds, policy and claim escalations, Policy amendments, retentions. Policy Manual Lapse, Policy reinstates.

NET 1 TECH / LESAKA TECH March 2021- Till Date 

System usage – Helpdesk, Data warehouse, Loans warehouse, Excel 

Logging HELPDESK call, follow up and closing calls.

RMT & MERCHANT calls, follow up with technicians and or Client and closing calls, Collections, assisting in taking up online loans.

Quantanite October 2020 – End January 2022

UK based company 

System usage - Web excel, calendar for bookings   

Campaigns: My health clinic, Bloom and wild 

My health clinic: making books and online payments for clinic, Creating Invoices, Sending client test results. 

Bloom & Wild: Placing flowers orders, training delivery and attending to complains, with escalation, refund and sending repacking

CCI -MTN Campaign

MTN Contract/POST PAID October 2017- February 2021

Logging Customers Request, Handling Complains, Sending and

Receiving e-mails from various Departments within MTN, Billing

Queries, Debit Order Arrangements, Following up on escalations,

Activating and Deactivating Contract Lines, Explaining Invoices

and Statements.

MTN prepaid October 2016- October 2017

sim swap, Phone blacklist, Phone whitelist, Generating PUK number, Voucher recharge and escalations.