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Umhlanga
Amanda Madonda

Amanda Madonda

Quality assurance agent.

Customer Service / Support

Umhlanga, eThekwini Metropolitan Municipality

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About Amanda Madonda:

I worked as a customer service representative for 1 year thereafter was promoted to quality assurance agent and worked for 11 months. 

Experience

My duties are monitor calls from the agents to ensure that they're doing what's on the scorecard. I also do session for the agents that are not meeting target. 

Education

I completed my grade in 2014.

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