Aluncedo Mramba

Results-driven and dedicated professional with a diverse background in administration, security, and customer service. Proven track record of delivering high-quality results and driving success in fast-paced environments. Recently qualified as a drone pilot with VLOS certification, I'm a versatile and adaptable individual with a passion for innovation and problem-solving. Skilled in administration, customer service, and drone operations, I'm excited to leverage my expertise in a dynamic and forward-thinking organization.

Mastered Skills:

- Administration and Office Management
- Customer Service and Relations
- Security and Risk Assessment
- Drone Operations (VLOS)
- Data Analysis and Interpretation
- Problem-Solving and Critical Thinking

Passionate About:

- Innovation and Technology
- Problem-Solving and Critical Thinking
- Teamwork and Collaboration
- Customer Satisfaction and Excellence
- Learning and Professional Development
 

May 2025 - October 2025
Office controller 

Mi7 National Group 

Operational Management and Surveillance Monitored and operated comprehensive surveillance systems, including CCTV, alarms, clocking points, and access control platforms. Tracked and documented all movements, events, and activities within the premises. Operated and maintained public safety equipment, such as fire detection and alarm systems, radio communication devices, and visitor management systems.
Incident response and coordination Coordinated emergency responses, including fire, medical, and security incidents, by communicating effectively with first responders, employees, and management. Dispatched on-site security personnel and mobile units to the scene of incidents and provide clear guidance and updates.

August 2021 - September 2022
Security officer and site controller 

Ka-myaluza security services 

Secured the client premises and personnel by patrolling the property, inspecting buildings for risks, controlling of access points and permitting entry, based on client approval. Obtained help by sounding alarms. Prevented loss and damage by reporting irregularities. Responsibilities included completing an assessment of security risks, handling access control, documenting incidents at the facility, maintaining and upgrading security equipment when necessary.

June 2019 - July 2021
Assistant Office Administrator 

Msecure smart risk solutions

 Administrative support Authorized correspondence, answered phones, and directed inquiries. Sustained office database, files, and records. Scheduled appointments, managed calendars, and coordinated logistics. Processed and tracked invoices and receipts. Handled office supplies, equipment maintenance, and mail services.Security-specific support Assisted with the management of security-related records and documentation. Communicated security protocols and updates to staff. Provided administrative support for security staff, such as scheduling, reporting, and data entry. Coordinated with administrative and management teams to ensure smooth operations. Helped with the preparation of security-related reports.

April 2018 - April 2019
Cashier 

Solis Spar 

Greeted customers, assisted with inquiries, resolved complaints, and ensured a positive shopping experience. Accurately processed customer purchases, handled cash, card, cheque, and voucher payments, and issued receipts. Handled debit/credit card machines, and other front-end equipment. Accurately counted cash, made correct change, and managed daily cash floats. Cross-selled products and informed customers and promotions and loyalty programs. Maintained a clean, tidy, and organized checkout area. Aided with ensuring accurate pricing.

Nzululwazi high school 

Grade 12

2017

Walter Sisulu University 

Adult and community education and training 

2022 - 2025