Alpheus Sepeng

As a skilled and highly adaptable professional with a background in ensuring 
optimal staffing levels and outstanding customer service within high-volume call 
centers, I bring a range of knowledge and expertise that will allow me to 
contribute toward the success at your company 
My background includes analyzing staffing patterns and overall customer service 
functionality to maximize efficiency, productivity, and growth while accurately 
forecasting staffing needs and requirements. Furthermore, throughout my 
experience, I have become adept in coordinating a wide variety of 
responsibilities to optimize call center performance while demonstrating a 
steadfast commitment to enhancing customer service and satisfaction.
I am also familiar with the Aspect, Avaya, Citrix, Cybercall and Rockwell ACD 
telephone system.
My proven dedication to optimizing customer service success and appropriate 
staffing levels, along with my strong communication, problem-solving, and team 
motivation talents, will enable me to contribute immensely to the success of 
your team as your next workforce analyst. Thank you for your consideration; I 
look forward to speaking with you soon.
Sincerely,
Alpheus Sepeng

With over 18 years of experience in different fields namely Telecommunication and Health Care, i have also aligned myselve with the skills that I have aquired together with my experience so that I can be able to deal with daily activities including challenges within a real time environment 

Call center Planning and Forecasting for Managers and Workforce Planner