Alicia Van Staden

Hospitality Manager

• Staff Recruitment and Training:
  • Source, interview, and hire event staff.
• Conduct thorough training sessions tregarding with event protocols, responsibilities, and customer service expectations.
• Staff Supervision and Performance Management:
• Assign specific duties and responsibilities to event staff according to the event requirements.
• Monitor staff performance, provide feedback, and address any performance issues in a timely and constructive manner.
• Ensure staff compliance with company policies, standards, and procedures.
• Staff Scheduling and Logistics:
• Create and maintain detailed staff schedules, taking into account event timelines, staff availability, and workload distribution.
• Coordinate logistics related to staff transportation, uniforms, equipment, and supplies.
• Communicate and coordinate effectively with other event team members to ensure seamless collaboration and execution.
• Customer Service and Guest Satisfaction:
• Train staff to deliver exceptional customer service and create a positive experience for guests.
• Resolve any guest complaints or issues promptly and professionally.
• Regularly monitor guest satisfaction through feedback channels and take necessary actions to improve service quality.
• Event Coordination:
• Collaborate with event planners and coordinators to understand event requirements and ensure staff aligns with those needs.
• Oversee staff setup, arrangement, and cleanup tasks before, during, and after events.
• Coordinate with vendors, suppliers, and other event personnel to ensure efficient event operations.

The Aleit Academy offers a Diploma in Event Coordination, an exciting curriculum in association with The Aleit Group, one of the most renowned and sought-after wedding and events coordination consultancies in the country. 

The Aleit Academy's campus is located on the beautiful Lourensford Wine Estate in Somerset West, South Africa.

They are the only institution in the industry that’s able to practically prepare graduates to pursue any career in the hospitality and events industry. They offer superior-quality events & hospitality education with an emphasis on experiential learning and industry immersion. They are committed to equipping  students with the necessary knowledge, skills and entrepreneurial mindsets so they can hit the ground running when they enter the job market.

The diploma course is as intensive as it is comprehensive! The theoretically driven practical components allow students unique opportunities to collaborate with both their peers and leading industry professionals; offering them the opportunity to gain invaluable real-world experience through various internship placements. 

Their focus is on developing well-rounded and resourceful creatives who appreciate and value the entrepreneurial mindset and ethos upon which The Academy was originally founded.